Welcome to your week.

In a terrible turn of events, a teenage boy has been stabbed to death after being groomed online by another teenager, despite the mother’s repeated attempts at alerting the police to her concerns over the friendship.

Although the attacker was known to the police, they refused to take action. The Surrey police call handler has since resigned from her post. The Independent Police Complaints Commission (IPCC) concluded in its report on the matter that the handler and her supervisor would have faced misconduct proceedings had they both not resigned.

Since the report, Surrey Police have made changes to the way it handles calls about child grooming, however the article above does not tell us how.

Our question to you then, is just this: what could we do to make the call centre process better?

(You can listen to the call the mother made to the police, to give you an idea of how the call was handled).